Amazon Kendra
Intelligent search service powered by machine learning.
Overview
Amazon Kendra is a highly accurate and easy-to-use enterprise search service powered by machine learning. Kendra enables developers to add search capabilities to their applications so end-users can discover information stored within the vast amount of content spread across their company. It uses natural language processing to understand questions and find direct answers, rather than just lists of documents.
✨ Key Features
- Natural Language Understanding (NLU)
- Reading comprehension for direct answers
- Document ranking and relevance tuning
- Built-in connectors to popular data sources
- Faceted search
- Experience Builder for creating search apps with no code
🎯 Key Differentiators
- Deep integration with the AWS ecosystem
- Strong focus on natural language understanding and question answering
- Pay-as-you-go pricing model
Unique Value: Provides highly accurate, natural language search across enterprise data sources, making it easy for users to find direct answers within the AWS ecosystem.
🎯 Use Cases (4)
✅ Best For
- Creating intelligent intranets and help desks
- Improving findability of technical documentation
- Powering search for regulated industries with high accuracy needs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Public-facing website search
- Real-time, low-latency e-commerce search
🏆 Alternatives
Offers a more managed, AI-centric approach than building on Elasticsearch. It is a direct competitor to Google Cloud Search within the public cloud ecosystems. It is more of an underlying service compared to full-suite applications like Glean.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (AWS Business/Enterprise Support tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Developer Edition: Up to 750 hours for the first 30 days
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