Balto
The #1 Real-Time Guidance Platform
Overview
Balto is a real-time guidance platform designed primarily for contact centers. It listens to both sides of a conversation and provides sales and service agents with live, on-screen prompts and coaching. This helps them navigate calls effectively, adhere to compliance, and improve outcomes. While focused on contact centers, its real-time coaching is highly applicable to sales development teams.
✨ Key Features
- Real-Time Guidance
- Real-Time Coaching
- Real-Time QA
- Smart Checklists
- Manager Dashboards
🎯 Key Differentiators
- Pure focus on real-time, in-the-moment guidance
- Deep integrations with contact center (CCaaS) platforms
- Proven ROI in high-volume call environments
Unique Value: Empowers contact center agents to be their best on every single call with AI-powered real-time guidance.
🎯 Use Cases (4)
✅ Best For
- Improving conversion rates in sales calls
- Ensuring consistent messaging and compliance
- Reducing agent training time
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing post-call analysis and deal intelligence
- Organizations that do not use a supported contact center platform
🏆 Alternatives
Unlike post-call analytics tools like Gong or Chorus, Balto intervenes live to change the outcome of the call as it's happening.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
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