CallMiner
The Global Leader in Conversation Analytics.
Overview
CallMiner is a conversation analytics platform that uses AI to analyze customer interactions across all channels, including calls, chat, email, and social media. It helps contact centers to improve agent performance, enhance customer experience, and ensure compliance. The platform provides insights into customer sentiment, agent effectiveness, and operational efficiency.
✨ Key Features
- Omnichannel Conversation Analytics
- Agent Performance Management
- Customer Journey Analytics
- Automated Quality Management
- Redaction for Compliance
- Real-time Agent Guidance
🎯 Key Differentiators
- Deep expertise in the contact center space
- Omnichannel analytics capabilities
- Strong focus on compliance and security
Unique Value: Provides a comprehensive platform for contact centers to analyze all customer interactions and drive improvements in agent performance, customer experience, and compliance.
🎯 Use Cases (4)
✅ Best For
- Improving first call resolution in contact centers
- Reducing compliance risk by monitoring for sensitive data
- Identifying and addressing the root causes of customer churn
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Sales teams looking for a primary focus on deal intelligence and forecasting
🏆 Alternatives
Offers a more mature and feature-rich solution for large and complex contact center operations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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