Capacity

The Support Automation Platform.

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Overview

Capacity is a support automation platform that uses AI to answer questions, automate repetitive tasks, and build workflows. While not a dedicated RESPA compliance tool, it can be used by mortgage lenders and other financial institutions to create more efficient and compliant processes. By integrating with existing systems, Capacity can help to ensure that the correct procedures are followed and that information is readily accessible.

✨ Key Features

  • AI-powered knowledge base
  • Workflow automation
  • Live chat and ticketing
  • Integrations with various business applications
  • SOC 2 Type II certified

🎯 Key Differentiators

  • AI-powered support automation
  • Extensive integration capabilities
  • Workflow automation to enforce processes

Unique Value: Helps organizations to scale their support and operational efficiency by automating repetitive tasks and making knowledge easily accessible.

🎯 Use Cases (3)

Mortgage lenders automating internal support Financial institutions creating guided workflows for compliance processes Companies looking to centralize knowledge and automate tasks

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Organizations needing a dedicated, out-of-the-box RESPA compliance audit tool

💻 Platforms

Web iOS Android API

🔌 Integrations

Encompass Salesforce Microsoft Teams Slack and over 250 other apps

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ HIPAA ✓ GDPR ✓ ISO 27001

💰 Pricing

$6000.00/mo

✓ 14-day free trial

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