Cogito
AI Coaching and Guidance for Contact Centers
Overview
Cogito is an AI-powered platform that analyzes voice conversations in real-time to provide in-the-moment guidance to contact center agents. By detecting and interpreting emotional cues, Cogito helps agents build better rapport with customers, improve their communication skills, and enhance the overall customer experience. The platform also provides supervisors with a view into live conversations and tracks customer and employee experiences.
✨ Key Features
- Real-Time Guidance for Agents
- Sentiment Analysis
- Emotion AI
- Live Conversation Monitoring for Supervisors
- Performance Management and Coaching
- Customer and Employee Experience Tracking
- Speech Analytics
🎯 Key Differentiators
- Focus on real-time emotional intelligence and agent guidance.
- Proprietary Emotion AI technology.
- Proven to improve both customer and employee experience.
Unique Value: Cogito enhances the human side of customer interactions by providing real-time emotional intelligence coaching to agents, leading to more empathetic and effective conversations.
🎯 Use Cases (4)
✅ Best For
- Providing real-time coaching to improve agent empathy and communication
- Boosting customer satisfaction scores
- Reducing agent attrition
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations looking for a post-call analysis tool rather than real-time guidance.
🏆 Alternatives
Unlike post-call analytics tools, Cogito provides in-the-moment guidance that can change the outcome of a live conversation. Its focus on emotional intelligence is a key differentiator from other real-time guidance tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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