Cognigy
The Leading Enterprise Conversational AI Platform.
Overview
Cognigy.AI is a platform that enables insurance companies to build and deploy sophisticated AI-powered virtual agents across voice and text channels. It focuses on automating complex customer processes, from simple policy queries to guiding users through a First Notice of Loss (FNOL). The platform emphasizes security, integration with existing systems, and providing a seamless, 24/7 multilingual customer experience.
✨ Key Features
- Conversational AI for Voice and Chat
- Generative AI Capabilities
- Pre-trained Insurance-Specific Models
- Low-Code/No-Code Flow Editor
- Agent Copilot for Human Agent Assistance
- Enterprise-Grade Security and Compliance
🎯 Key Differentiators
- Low-code platform with high flexibility.
- Strong focus on both voice and digital channels.
- Agent Copilot provides real-time assistance to human agents.
Unique Value: Provides a highly flexible and scalable platform for insurers to build and manage their own AI Agents for both customer-facing and internal processes.
🎯 Use Cases (5)
✅ Best For
- A Fortune 100 insurance client automated 95% of its 20 million annual ID&V calls, reducing average handling time by 1.5 minutes.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small agencies needing a very simple, low-cost live chat tool.
🏆 Alternatives
Offers more control and customization capabilities compared to out-of-the-box chatbot solutions, with a strong emphasis on enterprise security and integration.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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