ConnectWise Manage
The Leading Business Management Platform for IT Solution Providers.
Overview
ConnectWise Manage is a comprehensive professional services automation (PSA) platform designed to streamline and automate business processes for technology solution providers. It integrates key business functions, including help desk and ticketing, project management, billing, and reporting, into a single system. This unification helps MSPs gain visibility into their operations, improve client satisfaction, and drive profitability by ensuring accurate time tracking and billing.
✨ Key Features
- Help Desk & Ticketing
- Project Management
- Time Tracking & Billing
- Procurement & Inventory Management
- Sales & Marketing
- Reporting & Analytics
- Client Profitability Reporting
🎯 Key Differentiators
- Extensive integration ecosystem
- Comprehensive feature set covering all aspects of an MSP business
- Strong focus on business process automation
Unique Value: Provides a single, unified platform to manage and grow an IT services business, with deep insights into profitability.
🎯 Use Cases (4)
✅ Best For
- Streamlining billing and invoicing processes
- Improving service delivery efficiency through automated workflows
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small MSPs or individual IT consultants who may find the platform too complex
🏆 Alternatives
Offers a more comprehensive and integrated suite of tools compared to many competitors, though it can have a steeper learning curve.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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