ConnectWise PSA
The industry-leading PSA for technology solution providers.
Overview
ConnectWise PSA (formerly Manage) is a comprehensive business management solution designed specifically for technology solution providers (TSPs), including managed service providers (MSPs). It combines help desk, sales, project management, and billing into a single system to streamline operations.
✨ Key Features
- Help Desk & Ticketing System
- Project Management
- Time Tracking & Billing
- Sales & CRM
- Procurement & Inventory Management
- Service Level Agreement (SLA) Tracking
🎯 Key Differentiators
- Deeply embedded in the IT and MSP ecosystem
- Extensive library of integrations with RMM and other IT tools
- Comprehensive feature set covering the entire TSP business lifecycle
Unique Value: Provides a single, integrated platform for technology solution providers to run their entire business, from service delivery and project management to sales and finance.
🎯 Use Cases (4)
✅ Best For
- Automating workflows for contract management, monitoring, and invoicing
- Managing IT projects and service tickets
- Streamlining procurement and billing processes for TSPs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-IT or non-technical consulting firms
- Creative or marketing agencies
🏆 Alternatives
Offers highly specialized features and integrations for the IT industry that are not found in general-purpose PSA or project management tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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