Cresta
The Real-Time Intelligence Platform for the Enterprise
Overview
Cresta is an enterprise-grade AI platform that provides real-time intelligence to contact center agents and managers. It analyzes conversations as they happen to provide agents with live coaching, suggested responses, and automated note-taking. For managers, it offers insights into team performance and identifies coaching opportunities, aiming to improve business outcomes like conversion rates and customer satisfaction.
✨ Key Features
- Agent Assist (Real-Time Guidance)
- Post-Call Insights & Coaching
- Performance Dashboards
- Virtual Coach
- Auto QA
🎯 Key Differentiators
- Focus on enterprise-scale deployments
- Generative AI capabilities for more dynamic guidance
- Comprehensive platform covering both real-time and post-call analysis
Unique Value: Turns every agent into an expert on day one with real-time AI intelligence, driving better business outcomes for the enterprise.
🎯 Use Cases (4)
✅ Best For
- Increasing sales conversions
- Reducing agent ramp time
- Improving customer satisfaction scores (CSAT)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small teams not operating in a contact center environment
- Organizations looking for a simple, free call recording tool
🏆 Alternatives
Offers more advanced, generative AI-driven real-time coaching compared to competitors and provides a more holistic platform than point solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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