Freshsales
Unify sales and marketing around the customer.
Overview
Freshsales, part of the Freshworks ecosystem, is a sales CRM designed to help businesses manage their customer relationships across sales and marketing. It features AI-powered lead scoring, a visual sales pipeline, and built-in communication tools like phone and email. The platform aims to provide a unified customer view by combining sales, marketing, and chat functionalities, enabling personalized engagement at scale.
✨ Key Features
- Contact, Account, Deal Management
- Freddy AI for Insights & Forecasting
- Visual Sales Pipeline
- Built-in Phone & Email
- Workflow Automation
- Sales Sequences
- Advanced Reporting
🎯 Key Differentiators
- Integrated phone and email capabilities
- AI-powered insights and lead scoring (Freddy AI)
- Ease of use and quick setup
Unique Value: Combines a user-friendly CRM with built-in communication tools and AI-powered insights to help sales teams be more productive.
🎯 Use Cases (4)
✅ Best For
- Mid-market sales automation
- Teams needing built-in telephony
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with needs for extreme customization and a vast app ecosystem
- Companies that only need a very basic, pipeline-focused tool
🏆 Alternatives
Offers stronger native communication features (phone, chat, email) than many competitors in its price range.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 3 users. Includes contact & account management, built-in chat, email, and phone.
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