Freshservice
Delightful IT Service Management.
Overview
Freshservice is a cloud-based IT service management solution that helps organizations to streamline their IT operations and deliver a better employee experience. Its patch management capabilities allow for the automated deployment of updates for Windows and macOS operating systems, as well as a wide range of third-party applications. Freshservice also includes a powerful ITSM platform with features like incident management, problem management, and change management.
✨ Key Features
- Integrated ITSM and patch management
- Automated patching for Windows and macOS
- IT asset management
- Help desk and ticketing
- AI-powered automation
🎯 Key Differentiators
- User-friendly interface
- AI-powered features
- Affordable pricing
Unique Value: Provides a single, integrated platform for all your IT service management needs, from help desk and ticketing to patch management and asset management.
🎯 Use Cases (3)
✅ Best For
- Integrated ITSM and patch management.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that only need standalone patch management
🏆 Alternatives
Offers a more user-friendly and affordable alternative to some of the more complex enterprise ITSM solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
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