Freshworks CRM (formerly Freshsales)
Delightfully simple software that works for your business.
Overview
Freshworks CRM is a unified customer relationship management platform that helps businesses manage their interactions with customers and prospects. It includes AI-powered forecasting, deal management, sales automation, and integrated marketing tools to provide a 360-degree view of the customer.
✨ Key Features
- AI-powered forecasting (Freddy AI)
- Visual sales pipeline
- Deal management
- Sales and marketing automation
- Built-in chat and phone
🎯 Key Differentiators
- Simple, intuitive user interface
- All-in-one platform for sales and marketing
- AI-powered insights from Freddy AI
Unique Value: An easy-to-use, all-in-one CRM platform that provides AI-powered forecasting and a unified view of the customer for sales and marketing teams.
🎯 Use Cases (4)
✅ Best For
- Integrated CRM for small and medium-sized businesses
- User-friendly sales and marketing automation
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with highly specialized, complex forecasting requirements
🏆 Alternatives
Offers a simpler and more intuitive user experience compared to some of the more complex CRM platforms, making it a strong choice for SMBs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Contact management, built-in chat, email, and phone. Up to 3 users.
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