Gladly
The customer service platform that puts people at the center
Overview
Gladly is a modern customer service platform that is designed to be people-centric. Instead of treating each customer interaction as a separate ticket, Gladly organizes all conversations with a customer into a single, chronological timeline, regardless of the channel. This gives agents the full context of the customer's history, enabling them to provide more personalized and efficient support.
✨ Key Features
- People-Centric, Lifelong Conversation History
- Omnichannel (Voice, IVR, Email, SMS, Chat, Social Messaging)
- Natively Built-in Features (No plugins required)
- Collaborative Agent Interface
- Real-Time Reporting and Analytics
- Proactive Communication Tools
🎯 Key Differentiators
- People-centric model with a lifelong conversation history
- Natively built-in, all-in-one platform
- Focus on personalization and building customer loyalty
Unique Value: Helps businesses build lasting customer loyalty by enabling radically personal conversations at scale.
🎯 Use Cases (4)
✅ Best For
- Customer service for B2C companies focused on brand loyalty
- Replacing ticket-based systems with a conversation-centric model
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses with a purely transactional, ticket-based support model
🏆 Alternatives
Provides a more holistic and context-rich view of the customer compared to traditional, ticket-centric help desk systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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