Gorgias
The eCommerce Helpdesk
Overview
Gorgias is a helpdesk built for e-commerce stores, primarily on platforms like Shopify, BigCommerce, and Magento. It centralizes customer conversations from all channels (email, chat, social media, SMS) and integrates deeply with e-commerce platforms to provide agents with rich customer data and order information directly within the support ticket.
✨ Key Features
- Deep eCommerce Platform Integration (Shopify, BigCommerce, Magento)
- Unified view of customer conversations
- Macros and Automated Rules
- Live Chat and Chatbots
- Social Media Integration (Facebook, Instagram)
- Revenue Statistics from Customer Support
🎯 Key Differentiators
- Unparalleled, deep integration with Shopify and other e-commerce platforms
- Ability to modify e-commerce orders directly from the helpdesk
- Automation features are tailored specifically for e-commerce use cases
Unique Value: Gorgias empowers e-commerce support teams to deliver exceptional service by providing deep customer and order data right inside the helpdesk, enabling faster, more personalized responses.
🎯 Use Cases (4)
✅ Best For
- Quickly resolving 'Where is my order?' questions by accessing live order data from Shopify.
- Automating responses to common questions about product availability or shipping policies.
- Turning social media comments into support tickets to ensure no customer query is missed.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-e-commerce businesses (e.g., SaaS, B2B services).
- Companies that require extensive phone support features.
🏆 Alternatives
While general-purpose helpdesks like Zendesk can integrate with Shopify, Gorgias is built from the ground up for e-commerce, offering a level of native functionality and workflow automation that is unmatched for online stores.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced & Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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