Helpshift
The new way to support and engage your mobile customers.
Overview
Helpshift is a customer service platform designed for the modern, mobile-first world. It provides a messaging-based experience for customers to get support directly within a mobile app or website. The platform leverages AI and automation to deflect common questions, route issues efficiently, and provide agents with the context they need to resolve problems quickly.
✨ Key Features
- In-App Messaging & Chat
- AI-powered Chatbots & Automation
- In-App FAQ & Knowledge Base
- Agent Desktop with CRM integrations
- Proactive, triggered messaging
- CSAT & Feedback Surveys
🎯 Key Differentiators
- Mobile-first, in-app support experience.
- Strong automation and chatbot capabilities for deflection.
- Scalability for high-volume support organizations (e.g., gaming).
Unique Value: Provides a modern, scalable, and automated way for businesses to deliver fast and effective customer support inside their mobile apps and websites.
🎯 Use Cases (5)
✅ Best For
- Reducing support ticket volume through self-service FAQs and chatbots.
- Improving customer satisfaction with fast, convenient in-app messaging.
- Increasing agent efficiency with automated workflows and routing.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies focused on sales and marketing automation rather than customer support.
- Teams needing a traditional, email-based ticketing system.
🏆 Alternatives
Offers a more native and seamless in-app support experience compared to traditional helpdesks, and is more focused on support automation than conversational marketing platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
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