Hyro

The Conversational AI Platform That's Plug-and-Play.

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Overview

Hyro specializes in 'plug-and-play' conversational AI, aiming to simplify deployment. While its primary focus is healthcare, its technology is applicable to insurance for automating customer service inquiries. Hyro's platform automatically scrapes a company's website and data sources to build its knowledge base, allowing for rapid deployment of chatbots and voice assistants that can answer questions, schedule appointments, and route users.

✨ Key Features

  • Plug-and-Play Deployment
  • Automatic Knowledge Ingestion
  • Voice and Chat Assistants
  • Natural Language Understanding
  • Task Automation (e.g., scheduling)
  • Analytics Dashboard

🎯 Key Differentiators

  • Speed of deployment due to 'plug-and-play' data ingestion.
  • Focus on natural language conversations rather than rigid, flow-based bots.
  • Strong expertise in the healthcare vertical.

Unique Value: Offers a fast and simple way for insurance companies to deploy conversational AI for informational and navigational use cases, without the lengthy setup process of traditional chatbot platforms.

🎯 Use Cases (5)

Answering frequently asked questions from a knowledge base Scheduling appointments with agents or adjusters Guiding users to the correct page or resource on a website Triaging customer support requests Automating call center FAQs

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Insurers needing to automate complex, multi-step transactional processes like claims adjudication that require deep backend integration.

🏆 Alternatives

Glia Other conversational AI platforms focused on specific verticals

Significantly faster to deploy for FAQ and information-retrieval tasks compared to platforms that require manual creation of conversational flows.

💻 Platforms

Web Voice (Telephony) SMS/Text API

🔌 Integrations

Major CRMs and EMRs (in healthcare) Calendar systems API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (All tiers tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ SSO ✓ SOC 2 Type II ✓ HIPAA ✓ GDPR

💰 Pricing

Contact for pricing

Free tier: NA

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