inSided
The all-in-one platform for Customer Success
Overview
inSided by Gainsight is a customer success community platform that helps SaaS companies to improve customer engagement, reduce churn, and drive product adoption. It combines a customer community with a knowledge base and in-app engagement tools.
✨ Key Features
- Customer community
- Knowledge base
- In-app engagement
- Product feedback and ideation
- Gamification
- Analytics and reporting
- Integrations with CRM and support tools
🎯 Key Differentiators
- Focus on customer success for SaaS companies
- Integration of community, knowledge base, and in-app engagement
- Strong analytics and reporting capabilities
Unique Value: The only customer community platform that is fully integrated into your customer success strategy.
🎯 Use Cases (5)
✅ Best For
- Scaling customer success for high-growth SaaS companies
- Building a centralized hub for customer resources and engagement
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-SaaS businesses
- Small communities with limited resources
🏆 Alternatives
Offers a more holistic approach to customer success by combining community with other key CS functions, providing a single source of truth for customer engagement.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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