Medallia
The leader in experience management, helping companies understand and improve the customer and employee journey.
Overview
Medallia is a leading experience management platform that is used across many industries, including healthcare. The Medallia Healthcare Experience Cloud is designed to help organizations listen to patient feedback from surveys, social media, and other channels. It uses AI and analytics to surface actionable insights, enabling providers to improve patient satisfaction, map the patient journey, and enhance engagement.
✨ Key Features
- Omni-channel Feedback Collection
- Patient Journey Mapping
- AI-powered Text and Speech Analytics
- Real-time Alerts and Reporting
- Employee Engagement Tools
- Reputation Management
🎯 Key Differentiators
- Superior ability to capture and analyze unstructured data (voice, video)
- Real-time, action-oriented insights delivered to frontline employees
- Proprietary AI (Athena) for deep analysis and prediction
Unique Value: Provides a comprehensive, real-time view of the customer and employee journey by capturing signals from all channels and putting insights directly into the hands of people who can act.
🎯 Use Cases (4)
✅ Best For
- Helping large healthcare systems improve their HCAHPS scores
- Powering patient experience programs for leading hospitals
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small practices with very limited budgets
- Organizations looking for a clinical or financial analytics tool
🏆 Alternatives
Often considered a leader alongside Qualtrics, Medallia differentiates with its strength in analyzing unstructured data from contact centers and its focus on operationalizing feedback.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
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