Nicereply
The customer experience platform for support teams.
Overview
Nicereply is a customer feedback tool built specifically for customer service teams. It allows businesses to collect and analyze customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) feedback. It integrates with major help desk software to trigger surveys automatically after a ticket is resolved.
✨ Key Features
- CSAT, NPS, and CES surveys
- In-signature surveys
- Post-resolution email surveys
- Customizable survey appearance
- Real-time dashboards and leaderboards
- Performance ratings for individual agents
- Automated survey triggers
🎯 Key Differentiators
- Deep integration with help desk software
- Simplicity of one-click surveys
- Focus on core CX metrics (CSAT, NPS, CES)
Unique Value: Provides a simple and effective way for customer service teams to measure and improve their performance using standard CX metrics.
🎯 Use Cases (4)
✅ Best For
- Improving agent performance through direct, actionable feedback
- Increasing survey response rates with in-signature surveys
- Monitoring and improving key support metrics like CSAT and CES
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Broad market research or product development surveys not tied to a support interaction
🏆 Alternatives
More focused on post-interaction feedback and help desk integration than general survey tools like SurveyMonkey.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Business tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
🔄 Similar Tools in Customer Satisfaction
SurveyMonkey
A popular online survey tool for creating and sending surveys for market research, customer feedback...
Qualtrics
An enterprise-level platform for experience management, covering customer, employee, product, and br...
Zendesk
A customer service software and support ticketing system that also includes tools for gathering cust...
SurveySparrow
An experience management platform that focuses on creating conversational and engaging surveys to in...
Hotjar
A product experience insights tool that provides behavior analytics and feedback data in one platfor...
Typeform
A versatile data collection tool that focuses on creating beautiful, conversational, and user-friend...