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Optum InterQual

Evidence-based clinical intelligence to support appropriate care and reimbursement.

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Overview

Optum InterQual is a leading solution for utilization management, providing objective, evidence-based clinical criteria to guide decisions on the appropriate level of care. It is used by payers and providers to conduct prospective, concurrent, and retrospective reviews for medical necessity. While not exclusively a drug review tool, its criteria for procedures and condition management inherently involve appropriate medication use and are a key part of the overall utilization management and review process for payers.

✨ Key Features

  • Evidence-based criteria for levels of care (Inpatient, Outpatient, Home Care, etc.)
  • Modules for Medical, Behavioral Health, and Procedures
  • Integration into payer and provider workflows
  • AI-enabled case review automation (InterQual AutoReview)
  • Supports prior authorization and medical necessity reviews

🎯 Use Cases (3)

Automating medical necessity reviews for payers. Guiding appropriate level-of-care decisions for providers. Streamlining the prior authorization process.

✅ Best For

  • Use by health plans for utilization management.
  • Integration into hospital case management workflows.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Real-time prescription-level drug interaction checking (this is not its primary function).

💻 Platforms

Web API

🔌 Integrations

EHRs (via partners) Care Management Platforms API

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ HIPAA ✓ BAA Available ✓ SSO

💰 Pricing

Contact for pricing
Visit Optum InterQual Website →