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Playvox

The Workforce Engagement Management Platform.

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Overview

Playvox is a workforce engagement management platform that helps businesses to improve the performance of their customer service and sales teams. The platform includes a range of features, including gamification, coaching, performance management, and quality assurance. Playvox is designed to be easy to use and can be integrated with a variety of CRMs and contact center platforms.

✨ Key Features

  • Workforce Engagement Management
  • Gamification
  • Coaching and Training
  • Performance Management
  • Quality Assurance

🎯 Key Differentiators

  • Modern and user-friendly interface
  • Focus on agent engagement and motivation
  • Affordable pricing

Unique Value: Playvox provides a modern and user-friendly platform for businesses to engage, motivate, and develop their customer service and sales teams.

🎯 Use Cases (4)

Improving customer service quality Increasing sales performance Motivating and engaging employees Coaching and developing agents

✅ Best For

  • Streamlining the quality assurance process
  • Providing targeted coaching to agents

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Companies looking for a simple, standalone sales gamification tool

🏆 Alternatives

NICE Verint Calabrio

Offers a more affordable and user-friendly solution than many traditional workforce management platforms.

💻 Platforms

Web API

🔌 Integrations

Salesforce Zendesk Talkdesk and more

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: NA

Visit Playvox Website →