ProfitWell Retain (by Paddle)
A smarter way to recover failed payments.
Overview
ProfitWell Retain, now part of Paddle, is a dunning and payment recovery solution that uses algorithms to optimize recovery strategies. It goes beyond simple email reminders by using data to determine the best time to retry payments and how to communicate with customers. The service is typically performance-based, meaning they charge a percentage of the revenue they recover.
✨ Key Features
- Automated Failed Payment Recovery
- Data-driven Retry Schedules
- Personalized Customer Outreach
- Performance-based Pricing
- Detailed Recovery Analytics
🎯 Key Differentiators
- Performance-based pricing aligns with customer success.
- Leverages a large dataset from ProfitWell's metrics product.
- Easy, one-click setup with major billing providers.
Unique Value: Provides a powerful, set-it-and-forget-it solution to recover lost revenue with a pricing model that guarantees ROI.
🎯 Use Cases (3)
✅ Best For
- Automatically recovering failed credit card payments for B2B SaaS companies.
- Reducing passive churn for businesses using Stripe or Chargebee.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for a full billing suite (Retain is a specialized add-on).
🏆 Alternatives
Its performance-based pricing makes it a no-risk option compared to tools with fixed monthly fees, and its algorithms are often more effective than basic dunning tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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