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🔧 Salesforce Commerce Cloud

Salesforce Commerce Cloud

The world's #1 AI-powered commerce platform.

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Overview

Salesforce Commerce Cloud is a highly scalable, cloud-based SaaS e-commerce solution that is part of the Salesforce Customer 360 platform. It provides a unified experience for both B2C and B2B commerce, with a strong focus on personalization, AI-driven insights, and seamless integration with Salesforce's CRM and marketing clouds.

✨ Key Features

  • Unified B2C and B2B commerce
  • AI-powered personalization (Einstein)
  • Order management
  • Headless commerce capabilities
  • Integration with Salesforce ecosystem

🎯 Key Differentiators

  • Deep integration with the Salesforce ecosystem
  • Powerful AI and personalization capabilities
  • Scalability and reliability of a cloud-based platform

Unique Value: Salesforce Commerce Cloud empowers businesses to deliver personalized and engaging commerce experiences at scale, powered by the world's #1 CRM.

🎯 Use Cases (3)

Enterprise B2C and B2B commerce Omnichannel retail Personalized customer experiences

✅ Best For

  • Large retailers and brands
  • Businesses heavily invested in the Salesforce ecosystem

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small businesses and startups due to cost and complexity

🏆 Alternatives

Shopify Plus BigCommerce Enterprise Adobe Commerce (Magento)

The key advantage of Salesforce Commerce Cloud is its seamless integration with the broader Salesforce platform, providing a unified view of the customer across all touchpoints. This makes it a powerful choice for businesses that want to leverage their customer data to drive commerce growth.

💻 Platforms

Web API

🔌 Integrations

Salesforce CRM Salesforce Marketing Cloud Salesforce Service Cloud MuleSoft Tableau

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Premier Success Plans tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ PCI DSS Level 1

💰 Pricing

Contact for pricing

Free tier: N/A

Visit Salesforce Commerce Cloud Website →