ServiceNow
The intelligent platform for end-to-end digital transformation.
Overview
ServiceNow is a powerful, enterprise-grade cloud platform designed to automate and manage workflows across an entire organization. While it started in IT Service Management (ITSM), it has expanded to include comprehensive solutions for HR Service Delivery, Customer Service Management, and more. For HR, it provides a centralized portal for employees to get services, automates onboarding and other lifecycle events, and manages employee documents and cases efficiently.
✨ Key Features
- HR Service Delivery
- Employee Service Center
- Case and Knowledge Management
- Enterprise Onboarding and Transitions
- Employee Document Management
- Workflow Automation
- IT Service Management (ITSM)
- Reporting & Dashboards
🎯 Key Differentiators
- Single platform architecture for cross-departmental workflows
- Highly customizable and extensible platform (Now Platform)
- Market leader in IT Service Management (ITSM)
Unique Value: ServiceNow connects the enterprise by automating workflows across IT, HR, and customer service on a single, intelligent platform.
🎯 Use Cases (4)
✅ Best For
- Delivering scalable HR services in large, global enterprises.
- Integrating HR workflows with IT, legal, and facilities for seamless employee experiences.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small and medium-sized businesses due to complexity and cost
- Companies needing a simple, standalone document storage solution
🏆 Alternatives
Unlike HRIS systems that focus only on the employee record, ServiceNow focuses on the service experience and workflows that connect HR to the rest of the business.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in HR Document Management
BambooHR
BambooHR is an all-in-one HR software for small and medium-sized businesses....
Rippling
Rippling is a unified workforce platform that helps businesses manage their HR, IT, and Finance....
Gusto
Gusto is an online HR, payroll, and benefits platform for small businesses....
Paylocity
Paylocity is a leading provider of cloud-based HR and payroll software solutions....
UKG Pro
UKG Pro is a powerful, global HCM solution that helps you manage your entire workforce, from payroll...
PandaDoc
An all-in-one tool to create, manage, and eSign documents like proposals, quotes, and contracts....