ServiceNow ITOM
Intelligent IT operations for a new era of business.
Overview
ServiceNow IT Operations Management (ITOM) provides a suite of capabilities to help organizations gain visibility and control over their IT infrastructure. While not a traditional CMMS, its discovery and service mapping features are increasingly being used in healthcare to identify and manage connected medical devices, forming the foundation for a comprehensive clinical device management strategy.
✨ Key Features
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Management
🎯 Key Differentiators
- Part of the unified ServiceNow platform
- Strong capabilities in discovery and service mapping
- Extensive workflow automation and integration options
Unique Value: A comprehensive platform that provides a single source of truth for IT operations, enabling organizations to improve visibility, availability, and agility.
🎯 Use Cases (3)
✅ Best For
- Discovering all IP-addressable devices on a hospital network
- Mapping the dependencies between medical devices and clinical applications
- Proactively identifying and resolving IT issues before they impact patient care
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations looking for a simple, standalone CMMS for work order management
🏆 Alternatives
Offers a more integrated and platform-based approach to ITOM compared to point solutions, and can be extended to manage clinical devices through solutions like Nuvolo.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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