SurveySensum
AI-Powered Customer Feedback Platform.
Overview
SurveySensum is a customer feedback platform that leverages AI to help businesses gather and analyze insights. It offers tools for creating and distributing NPS, CSAT, and other surveys via WhatsApp, email, and web. A key feature is its AI-powered text analytics engine, which automatically discovers themes and sentiment from open-ended feedback, reducing the need for manual analysis.
✨ Key Features
- WhatsApp, Email, and Web surveys
- NPS, CSAT, CES surveys
- AI-powered text analytics
- Sentiment analysis
- Real-time dashboards
- Integration with CRM and other tools
🎯 Use Cases (4)
✅ Best For
- Using WhatsApp to get higher survey response rates.
- Automating the analysis of large volumes of text feedback.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing in-app or offline survey capabilities.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 25 responses/month
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