Tethr
The Conversation Intelligence Platform
Overview
Tethr is a cloud-based conversation intelligence platform that uses AI to analyze customer and agent conversations from phone calls. It helps businesses understand the context behind customer interactions, identify areas of friction, and pinpoint opportunities for improving agent performance and the overall customer experience. It focuses on turning unstructured conversation data into actionable insights.
✨ Key Features
- Effortless Score (Customer Effort Scoring)
- AI-Powered Insights
- Quality Assurance Automation
- Agent Performance Dashboards
- Redaction of Sensitive Data
🎯 Key Differentiators
- Proprietary 'Tethr Effort Index' to measure customer effort
- Strong focus on CX and operational insights beyond just agent performance
- Large library of pre-built insight categories
Unique Value: Provides the fastest and most accurate way to get actionable insights from customer conversations to improve CX and reduce operational costs.
🎯 Use Cases (4)
✅ Best For
- Identifying and reducing sources of customer effort
- Improving first call resolution
- Ensuring compliance and quality
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing real-time, in-call guidance
- Organizations looking for a full sales engagement suite
🏆 Alternatives
Goes deeper into the 'why' behind customer interactions, focusing on effort and experience, compared to tools that primarily focus on agent script adherence.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Platform tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in Call Coaching
Gong
AI-powered platform that captures and analyzes customer interactions to provide insights for sales t...
Chorus.ai by ZoomInfo
A conversation intelligence platform that records, transcribes, and analyzes sales meetings to help ...
Salesloft
A complete sales engagement platform that includes conversation intelligence and coaching features....
Outreach
A sales execution platform that helps teams prospect, engage, and close deals, with integrated conve...
Clari Copilot
Conversation intelligence software that records, transcribes, and analyzes sales calls to provide co...
Jiminny
A conversation intelligence platform focused on coaching, collaboration, and performance for revenue...