Uniphore
The Business AI Company.
Overview
Uniphore is a conversational AI and automation platform that helps businesses improve customer experience and operational efficiency. It provides solutions for self-service, agent assist, and interaction analytics, leveraging AI to understand and act on conversations across all channels.
✨ Key Features
- Conversational AI
- Interaction Analytics
- Agent Assist
- Conversational Security
- Low-Code/No-Code Platform
- Emotion AI
🎯 Key Differentiators
- Comprehensive conversational AI and automation platform
- Emotion AI and behavioral analysis capabilities
- Focus on the end-to-end customer journey
Unique Value: Provides a single platform to transform the customer experience and drive business outcomes through conversational AI and automation.
🎯 Use Cases (4)
✅ Best For
- Automating customer service with conversational AI
- Providing real-time guidance and support to contact center agents
- Analyzing customer emotions and sentiment to improve CX
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with limited AI expertise
- Teams looking for a simple sales-focused conversation intelligence tool
🏆 Alternatives
Offers a more comprehensive and advanced set of conversational AI capabilities, including emotion AI, compared to many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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