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Upfront Healthcare

The Patient Engagement Platform.

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Overview

Upfront Healthcare is a patient engagement platform that guides patients through their care journey. While not a traditional benefits verification tool, it plays a role in patient access by ensuring patients are prepared for their appointments, which includes financial clearance and understanding their responsibilities.

✨ Key Features

  • Personalized Patient Outreach (SMS, Email)
  • Appointment Reminders and Scheduling
  • Care Gap Closure
  • Pre-visit Instructions and Forms
  • Patient Activation Analytics

🎯 Key Differentiators

  • Use of psychographic segmentation to personalize communication
  • Focus on activating patients to complete necessary actions
  • Data-driven approach to optimizing engagement

Unique Value: Activates patients to participate in their care through hyper-personalized engagement, improving outcomes and operational efficiency.

🎯 Use Cases (3)

Reducing patient no-show rates Guiding patients to complete pre-registration and financial clearance tasks Proactively engaging patients to schedule necessary care

✅ Best For

  • Personalized appointment reminders and visit preparation
  • Closing gaps in care through targeted outreach

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Real-time insurance eligibility API
  • Claim submission and management

🏆 Alternatives

Luma Health GetWellNetwork Phreesia

Offers more advanced personalization and data analytics than standard appointment reminder systems.

💻 Platforms

Web

🔌 Integrations

EHR systems (Epic, Cerner, etc.) MyChart/Patient Portals

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (All tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ SSO ✓ SOC 2 ✓ HIPAA

💰 Pricing

Contact for pricing
Visit Upfront Healthcare Website →