Zendesk Talk
Embed phone support right into your Zendesk workspace.
Overview
Zendesk Talk is a VoIP-powered call center solution that is natively integrated into the Zendesk Support platform. It allows support agents to handle phone calls with the same tools they use for email, chat, and other channels. This integration provides a complete customer history and allows for seamless omnichannel support, as phone calls automatically become tickets.
✨ Key Features
- Voicemail and automatic ticket creation
- Interactive Voice Response (IVR)
- Call recording and transcription
- Real-time dashboards and reporting
- Group routing and call queues
- Text-to-speech for custom greetings
- Click-to-call from websites
🎯 Key Differentiators
- Seamless, native integration within the Zendesk Support Suite
- True omnichannel agent experience
- Leverages the power and flexibility of the broader Zendesk platform
Unique Value: Enables true omnichannel support by seamlessly integrating phone capabilities into the same platform agents use for all other customer interactions, providing complete context and improving efficiency.
🎯 Use Cases (3)
✅ Best For
- Creating a single, unified workspace for agents to handle all customer interactions, including phone calls
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not use Zendesk for their customer support ticketing
🏆 Alternatives
Offers a deeper, more native integration with its own ticketing system than any third-party CTI connector can provide.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Suite Professional tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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