Zoho Desk Forums
Build a thriving community around your brand.
Overview
Zoho Desk Forums is a feature of the Zoho Desk customer service platform that allows businesses to create online communities for their customers. It provides a space for users to interact, share knowledge, and find solutions, helping to foster a sense of community and reduce the burden on support agents.
✨ Key Features
- Discussion forums and Q&A
- Ideation and feature requests
- Knowledge base integration
- Moderation tools
- Customizable branding
- Integration with Zoho Desk
🎯 Key Differentiators
- Seamless integration with the Zoho suite of business apps
- Affordable pricing with a generous free plan
- Strong focus on customer collaboration
Unique Value: A powerful and integrated community forum feature within Zoho Desk that helps businesses build strong customer relationships and improve self-service.
🎯 Use Cases (4)
✅ Best For
- Creating a collaborative space for customers to help each other and share best practices
- Gathering and managing customer ideas for product improvement
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Stand-alone communities not using the Zoho ecosystem
- Organizations needing a highly advanced, stand-alone community platform
🏆 Alternatives
Offers a more holistic and cost-effective solution for businesses already invested in the Zoho ecosystem compared to stand-alone community platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: Available in the free plan for up to 3 agents.
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