Zonka Feedback
The AI Feedback Intelligence Platform.
Overview
Zonka Feedback is a comprehensive customer experience and survey platform that helps businesses collect, analyze, and act on feedback. It offers a wide range of survey types (NPS, CSAT, CES), multi-channel distribution, and powerful AI features for text analysis, sentiment analysis, and workflow automation to close the feedback loop.
✨ Key Features
- AI-powered text and sentiment analysis
- Multi-channel surveys (email, SMS, web, kiosk)
- NPS, CSAT, and CES survey templates
- Real-time feedback alerts and digests
- Workflow automation to close the feedback loop
- Offline survey capabilities
🎯 Key Differentiators
- Strong focus on AI for feedback intelligence
- Comprehensive omnichannel data collection
- Built-in tools for closing the feedback loop
Unique Value: Transforms unstructured feedback into actionable intelligence using AI, helping businesses understand and act on customer sentiment in real-time.
🎯 Use Cases (5)
✅ Best For
- AI-powered feedback analysis
- Omnichannel feedback collection
- Automating feedback response workflows
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Advanced academic research requiring specialized statistical tools
- Users needing a completely free, unlimited survey tool
🏆 Alternatives
Offers more advanced AI and feedback management features than traditional survey tools like SurveyMonkey, and is more focused on CX than general-purpose form builders.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 1 survey, 10 questions, 25 responses per month.
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