CustomerGauge
The Account Experience™ Company.
Overview
CustomerGauge is an experience management platform designed specifically for B2B companies. It moves beyond traditional NPS by focusing on 'Account Experience,' which involves gathering feedback from multiple stakeholders within an account and tying that feedback directly to financial data. The platform helps businesses identify at-risk accounts, reduce churn, and find opportunities for growth.
✨ Key Features
- Account-based NPS and feedback
- Ties CX data directly to revenue
- Multi-stakeholder feedback collection
- Automated survey delivery and workflows
- Churn prediction and risk assessment
- Text and sentiment analysis
- Real-time dashboards and reporting
🎯 Key Differentiators
- Strict B2B and account-based focus
- Directly links feedback data to revenue and financial metrics
- Monetized Net Promoter methodology
- Manages feedback from multiple contacts per account
Unique Value: Transform your CX program from a cost center to a revenue driver by directly linking customer feedback to financial impact.
🎯 Use Cases (5)
✅ Best For
- Quarterly relationship surveys for enterprise accounts
- Transactional feedback after support or onboarding
- Identifying champions and detractors within a single customer account
💡 Check With Vendor
Verify these considerations match your specific requirements:
- High-volume B2C feedback
- Simple, non-revenue-linked CSAT surveys
- Anonymous website feedback
🏆 Alternatives
Unlike B2C-focused tools, CustomerGauge is built from the ground up to handle the complexity of B2B relationships and account structures.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
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