inSided by Gainsight
The Customer Success Community Platform.
Overview
inSided, now part of Gainsight, is a customer success community platform that helps B2B SaaS companies to increase self-service, gather product feedback, and drive customer engagement. It combines a community forum with a knowledge base and product ideation tools to create a central hub for customers.
✨ Key Features
- Community forum
- Knowledge base
- Product ideation
- In-app widgets
- Gamification
- Integrations with CS and support tools
🎯 Key Differentiators
- Deep integration with the Gainsight ecosystem
- Strong focus on the B2B SaaS customer journey
- Combination of community, knowledge base, and ideation
Unique Value: A community platform that is deeply integrated with customer success workflows to drive product adoption and retention.
🎯 Use Cases (5)
✅ Best For
- Reducing the number of support tickets
- Improving customer satisfaction (CSAT)
- Sourcing product ideas from customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Consumer-facing brand communities
🏆 Alternatives
A more holistic approach to the customer journey by combining community with customer success management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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