Kaizo
All your customer support operations in one place.
Overview
Kaizo is an AI-driven platform designed to enhance customer support team performance through quality assurance, real-time performance insights, and coaching. It integrates with platforms like Zendesk and Salesforce to provide a comprehensive view of agent performance, automate ticket reviews, and offer gamified engagement to motivate agents.
✨ Key Features
- AI-powered Quality Assurance (Auto QA)
- Real-time Performance Insights
- Performance Coaching
- Gamification (Missions)
- Sentiment and Empathy Analysis
- Customizable Scorecards
- Root Cause Analysis
🎯 Key Differentiators
- Focus on gamification and agent motivation
- Real-time performance insights
- Deep integration with Zendesk and Salesforce
Unique Value: Combines AI-powered quality assurance with performance management and gamification to improve support team efficiency and engagement.
🎯 Use Cases (4)
✅ Best For
- Automating the evaluation of support agents
- Simplifying QA processes
- Analyzing team performance in real-time
- Increasing team productivity
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams not using Zendesk or Salesforce
- Companies looking for a full customer support suite (ticketing, chat, etc.)
🏆 Alternatives
Offers a more holistic approach to performance management by including coaching and motivation tools, not just QA.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Professional tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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