LiveAgent
Customer service software for businesses of all sizes.
Overview
LiveAgent is a feature-rich help desk and live chat platform that helps businesses provide excellent customer support across multiple channels. It combines a universal inbox, real-time live chat, a built-in call center, and social media integrations into one solution. The platform is known for its affordability and extensive feature set, making it a popular choice for small and medium-sized businesses.
✨ Key Features
- Universal Inbox
- Live Chat
- Ticketing System
- Built-in Call Center
- Social Media Integration
- Knowledge Base
🎯 Key Differentiators
- All-in-one solution including chat, ticketing, and call center
- Very competitive and transparent pricing
- Extensive feature set even in lower-priced tiers
- Reputation for one of the fastest live chat widgets
Unique Value: Delivers a comprehensive, all-in-one customer support solution with ticketing, live chat, and a full-featured call center at an industry-leading price point.
🎯 Use Cases (4)
✅ Best For
- Providing real-time customer support via live chat on e-commerce websites.
- Managing customer inquiries from email, social media, and phone in one place.
- Creating a self-service knowledge base to deflect common questions.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs looking for an integrated RMM/PSA solution.
- Large enterprises with highly complex, custom workflow requirements.
🏆 Alternatives
Provides a much broader feature set, including a native call center, for a lower price than most competitors, making it an excellent value for SMBs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Limited to 7-day ticket history, 1 chat button, 1 email address, and 1 phone number.
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