Totango
The Composable Customer Success Platform
Overview
Totango is a composable customer success platform that provides businesses with the building blocks to create and manage their customer journeys. It offers a modular approach, allowing companies to start with what they need and expand as they grow. Totango focuses on enabling businesses to proactively engage with customers, monitor their health, and drive adoption, retention, and growth. Its flexibility makes it suitable for a wide range of industries and business models.
✨ Key Features
- Composable Customer Journey Builder
- Customer Health Scoring
- Automated Workflows (SuccessPlays)
- Customer Segmentation
- Analytics and Reporting
- Customer Portal
- In-app Engagements
🎯 Key Differentiators
- Composable and flexible platform architecture
- Free tier available
- Strong focus on customer journey orchestration
Unique Value: A composable platform that allows businesses to build and scale their customer success initiatives in a way that is tailored to their specific needs.
🎯 Use Cases (5)
✅ Best For
- Building custom, multi-stage customer journeys for different segments.
- Scaling customer success efforts with a modular and flexible platform.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams looking for a simple, out-of-the-box solution with minimal configuration.
- Very small businesses that may not need the platform's level of flexibility.
🏆 Alternatives
Offers greater flexibility and a modular approach compared to more monolithic platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 3 users, basic features
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