Catalyst
The Customer Growth Platform.
Overview
Catalyst is a customer growth platform designed for Customer Success Managers (CSMs) and other GTM professionals. It integrates with various data sources like CRMs, data warehouses, and support tools to create a unified view of the customer. While its primary focus is on customer success, its features for tracking product usage, identifying expansion signals, and managing customer lifecycle playbooks make it a strong tool for product-led sales and growth motions, especially for managing and expanding existing accounts.
✨ Key Features
- Unified Customer 360
- Health Scoring
- Product Usage Tracking
- Automated Playbooks
- Task Management
- Integrations with Salesforce, Snowflake, etc.
🎯 Key Differentiators
- Modern, intuitive user interface
- Strong focus on the CSM workflow and productivity
- Flexible integration capabilities, especially with data warehouses
Unique Value: Turns customer success from a cost center into a growth engine by providing the tools to proactively manage and expand customer accounts.
🎯 Use Cases (4)
✅ Best For
- Customer health monitoring
- Upsell and cross-sell pipeline management
- Customer onboarding
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Top-of-funnel lead generation
- Companies without a dedicated customer success function
🏆 Alternatives
More intuitive and easier to implement than Gainsight, with a stronger focus on the end-user (CSM) experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 2 users, 2,500 accounts/contacts
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