Wootric
Customer Experience Management and Customer Feedback Platform.
Overview
Wootric, now an InMoment company, is a customer experience management platform that helps businesses measure and improve customer satisfaction. It specializes in collecting contextual feedback at key moments in the customer journey using NPS, CSAT, and CES micro-surveys. The platform leverages machine learning to analyze qualitative feedback for trends and sentiment, helping teams prioritize improvements.
✨ Key Features
- NPS, CSAT, and CES micro-surveys
- In-app, mobile, email, and SMS survey channels
- Machine learning-powered text and sentiment analysis
- Customizable dashboards and reporting
- Integrations with Salesforce, Slack, Zendesk, etc.
- Automated workflows to close the feedback loop
🎯 Key Differentiators
- Machine learning for qualitative feedback analysis
- Focus on in-app and digital product feedback
- Backed by the enterprise capabilities of InMoment
Unique Value: Go beyond the score by using machine learning to automatically understand the 'why' behind customer feedback at scale.
🎯 Use Cases (5)
✅ Best For
- In-app surveys for SaaS feature feedback
- Post-support interaction CSAT surveys
- Email NPS surveys to gauge overall loyalty
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Offline data collection
- Broad employee engagement programs
🏆 Alternatives
Wootric provides more advanced, automated text analytics capabilities compared to tools that only collect scores and raw comments.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Free trial of Pro plan features
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