xMatters
Automate workflows, ensure applications are always working, and rapidly deliver products at scale.
Overview
xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always on, and rapidly deliver products. It provides on-call management, alerting, and workflow automation to accelerate incident resolution. Its visual workflow builder is a key feature for creating sophisticated response processes.
✨ Key Features
- On-Call Management & Scheduling
- Automated Workflows (Flow Designer)
- Targeted Notifications
- Incident Timeline & Collaboration
- Performance Analytics
- Mobile App
🎯 Key Differentiators
- Powerful no-code workflow automation engine (Flow Designer).
- Strong enterprise focus with deep ITSM integrations.
- Backed by Everbridge's broader critical event management capabilities.
Unique Value: Empowers teams to build and automate sophisticated incident response and operational workflows without writing code, reducing manual effort and accelerating resolution.
🎯 Use Cases (4)
✅ Best For
- Automating complex incident response workflows with a no-code visual builder.
- Integrating with enterprise ITSM tools for seamless ticketing.
- Managing on-call schedules and escalations for large, distributed teams.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Startups needing a simple, free alerting tool.
- Teams that do not require sophisticated workflow automation.
🏆 Alternatives
Offers a more powerful and user-friendly visual workflow builder than many competitors, making it ideal for automating complex processes.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 10 users, basic alerting and on-call.
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