Involve.ai
The Customer Intelligence Platform.
Overview
Involve.ai is a customer intelligence platform that uses AI to unify and analyze data from multiple systems (CRM, support, product). It generates predictive insights, such as churn risk and upsell potential, and provides actionable recommendations for CS teams. The platform aims to give companies a data-backed early warning system to improve retention and drive growth.
✨ Key Features
- AI-Powered Health Scores
- Churn Prediction & Early Warning System
- Upsell & Cross-sell Detection
- Customer 360 with Unified Data
- Actionable Recommendations
- Sentiment Analysis
🎯 Key Differentiators
- Focus on unifying data from a wide range of sources to feed its AI engine.
- Provides not just scores, but actionable recommendations for CSMs.
- Strong capabilities in sentiment analysis from unstructured data (e.g., support tickets, call transcripts).
Unique Value: Delivers a comprehensive, AI-powered early warning system that unifies all customer data to provide accurate predictions and actionable recommendations, helping businesses proactively manage retention and growth.
🎯 Use Cases (4)
✅ Best For
- Reducing churn by identifying and acting on AI-driven early warning signals.
- Increasing NRR by systematically identifying and pursuing expansion opportunities.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small startups with limited data
- Teams looking for a simple task management and workflow tool
🏆 Alternatives
Offers more advanced AI and data unification capabilities than many traditional CS platforms, positioning it as a true intelligence layer rather than just a workflow tool.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
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