Medallia (Strikedeck)
The Leader in Customer and Employee Experience
Overview
Medallia acquired Strikedeck to integrate customer success management into its broader customer experience cloud. The platform helps enterprises operationalize customer success by providing a 360-degree customer view, health scoring, automated workflows, and deep analytics, all connected to the wider world of customer feedback and experience data.
✨ Key Features
- Customer Health Scoring
- Automated Workflows and Playbooks
- 360-Degree Customer View
- NPS and Survey Integration
- Product Usage Tracking
- Enterprise-Grade Analytics
🎯 Key Differentiators
- Integration with a leading Customer Experience (CX) platform
- Ability to combine operational data with feedback data (surveys, reviews)
- Enterprise-grade security and scalability
Unique Value: Connects customer success actions to the full spectrum of customer experience signals, enabling enterprises to manage health, feedback, and engagement in one unified platform.
🎯 Use Cases (4)
✅ Best For
- Combining operational data with feedback data for a holistic health score
- Automating actions based on survey responses or support ticket trends
- Scaling customer success across large, distributed teams
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or startups
- Companies looking for a standalone, lightweight CS tool
🏆 Alternatives
Offers a much deeper integration with VoC and customer feedback data than standalone CS platforms, but may be too complex for teams not focused on a broad CX strategy.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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