Wootric (by InMoment)
Customer Experience Management and Customer Feedback Platform.
Overview
Wootric, now part of InMoment, is a customer experience management platform that helps businesses collect and analyze feedback across the customer journey. It specializes in micro-surveys (NPS, CSAT, CES) delivered at key moments. The platform uses machine learning to analyze qualitative feedback for themes and sentiment, helping companies understand the 'why' behind their scores and prioritize improvements.
✨ Key Features
- NPS, CSAT, and CES micro-surveys
- Multi-channel delivery (In-app, Web, Email, SMS)
- AI-powered text and sentiment analysis
- Customizable dashboards and reporting
- Closed-loop feedback workflows
- Integration with CRM and other business systems
🎯 Key Differentiators
- Strong AI-powered text analytics for qualitative feedback
- Focus on micro-surveys at contextual moments
- Backed by the power of the broader InMoment platform
Unique Value: Helps companies understand the 'why' behind customer feedback through powerful text analytics.
🎯 Use Cases (4)
✅ Best For
- Using in-app surveys to get high response rates and contextual feedback
- Applying text analytics to quickly understand themes in open-ended responses
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing long-form surveys or complex market research capabilities
🏆 Alternatives
Offers more advanced AI for analyzing open-ended feedback compared to simpler survey tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Limited responses and features.
🔄 Similar Tools in NPS Benchmarking
Qualtrics
Enterprise-grade platform for collecting and analyzing customer feedback, including NPS, CSAT, and C...
Delighted
A user-friendly tool for creating and sending NPS, CSAT, and CES surveys via multiple channels....
AskNicely
A customer experience platform that uses NPS feedback to empower and coach frontline teams....
Zonka Feedback
An omnichannel survey platform to measure NPS, CSAT, and CES with AI-powered analytics....
CustomerGauge
A B2B-focused experience platform that links customer feedback and account signals to revenue....
InMoment
A comprehensive platform that integrates customer, employee, and market feedback with AI....