πŸ”§ Tools in Feedback Loops

Zonka Feedback

The Enterprise Feedback System to Measure & Improve Every Experience.

An omnichannel customer experience management platform with a focus on AI-driven analytics and closing the feedback loop.

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Userback

Customer feedback made easy.

A visual feedback and bug tracking tool for websites, web apps, and creative projects.

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Frill

Customer feedback, roadmap, and announcements in one place.

A user-friendly tool for SaaS companies to collect feedback, share roadmaps, and announce product updates.

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Refiner

The Survey Platform for Data-Driven SaaS Teams.

A customer feedback survey tool for SaaS companies to run microsurveys and track satisfaction metrics.

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Nolt

Beautiful feedback boards that get results.

A tool for collecting customer feedback and feature ideas on a public or private board, with voting to help prioritize.

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Survicate

The most effortless survey software.

A customer feedback tool for running targeted surveys across websites, web apps, mobile apps, and email.

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InMoment

The easiest way to understand and improve the moments that matter.

An experience improvement (XI) platform that combines feedback data, behavioral data, and employee engagement.

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AskNicely

The Frontline Success Platform.

A customer feedback platform focused on using Net Promoter Score (NPS) to empower and coach frontline teams.

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Sprig

In-context user insights, powered by AI.

A user insights platform that captures real-time feedback through in-product surveys and AI-powered analysis.

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Appzi

Capture user feedback. Build better products.

A feedback tool for capturing and managing customer feedback directly within websites and applications.

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Delighted

The fastest and easiest way to gather actionable feedback.

A self-serve experience management platform for collecting feedback via NPS, CSAT, CES, and other survey types.

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Canny

Build better products with customer feedback.

A feedback management tool for collecting, prioritizing, and tracking customer feedback and feature requests.

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Usersnap

Customer Feedback Platform for SaaS.

A customer feedback and bug tracking tool for SaaS companies, focusing on visual feedback with screen captures and annotations.

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Instabug

The platform for Mobile-First Teams.

An in-app feedback and bug reporting tool specifically for mobile applications.

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Nicereply

The #1 survey tool for support teams.

A customer satisfaction survey tool designed specifically for customer service teams.

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UserVoice

The easiest way to get feedback from your customers.

A product feedback management platform for collecting, prioritizing, and managing customer feedback at scale.

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Pendo

Software that makes your software better.

A product experience platform that combines product analytics, in-app guidance, and feedback management.

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Typeform

Create forms, surveys, and quizzes that people enjoy answering.

An online form builder that focuses on creating engaging, conversational, and beautifully designed data collection experiences.

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Medallia

The Leader in Customer and Employee Experience.

An enterprise-grade customer, employee, and citizen experience management platform.

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Alchemer

Customer-Obsessed. Feedback-Driven.

An online survey software and enterprise feedback management platform for collecting and acting on feedback.

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Qualtrics CoreXM

The Leader in Experience Management.

An enterprise-level experience management platform for capturing and analyzing feedback at scale.

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SurveyMonkey

A global leader in survey software.

A versatile online survey tool for creating, sending, and analyzing surveys for various use cases.

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SurveySparrow

Turn surveys into conversations.

An experience management platform that uses conversational surveys to improve response rates and gather feedback.

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Qualaroo

Get valuable feedback with targeted website and app surveys.

A real-time feedback tool that uses targeted pop-up surveys (Nudgesβ„’) to gather insights from website visitors and app users.

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Forsta

The New Frontier of Experience and Research Technology.

A comprehensive experience and research technology platform for market research, CX, and EX.

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Hotjar

Understand what users really do on your site.

A product experience insights tool that provides behavior analytics and feedback data in one platform.

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